Access Caregiving ("Access Caregiving," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of individuals who use our mobile application and related services (the "App").
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
Depending on how you use the App, we may collect the following types of information:
A. Account Information
When you create or use an account, we may collect:
- Full name
- Email address
- Phone number
- Username or login information
- Password or authentication information
- User type or role, such as caregiver, client, family member, or administrator
B. Photos and Images
The App may allow users to upload, take, store, or share photos or images through the App.
Photos may be used for purposes such as:
- User profile photos
- Identifying caregivers or clients
- Caregiving-related documentation
- Communication between authorized users
- Other functions provided through the App
Access Caregiving will use photos and images only for legitimate purposes related to providing and administering its services. Users should only upload photos that they are authorized to share and should avoid uploading unnecessary sensitive information. The App may request access to your device's camera or photo library when a feature requires it. You can control these permissions through your device settings.
C. Scheduling and Work-Related Information
The App may collect information necessary to provide scheduling and caregiving services, including:
- Caregiver schedules and availability
- Client schedules
- Assigned shifts
- Shift start and end times
- Appointment information
- Timekeeping information
- Caregiving-related notes or instructions
- Communication between authorized users
- Attendance or shift-related information
D. Client Information
Depending on the services provided through the App, Access Caregiving may collect information about clients necessary to coordinate caregiving services, such as:
- Name
- Contact information
- Service location
- Emergency contact information
- Care preferences
- Care instructions
- Information about disabilities or functional needs
- Information necessary to provide or coordinate caregiving services
Some client information may be considered sensitive personal information under applicable privacy laws.
E. Device and Technical Information
When you use the App, we may automatically collect certain technical information, including:
- Device type
- Operating system
- App version
- IP address
- Device identifiers
- Log information
- Crash reports
- Security and diagnostic information
We use this information primarily to operate, maintain, secure, and improve the App.
2. Push Notifications
The App may send push notifications to your device.
Push notifications may include information relating to:
- Caregiver assignments
- Schedule changes
- Upcoming shifts
- Appointments
- Messages
- Reminders
- Other service-related activities
You can control push notification permissions through your device settings. Turning off push notifications may affect your ability to receive certain timely updates from the App.
3. How We Use Your Information
We may use the information we collect to:
- Create and manage user accounts
- Provide scheduling and caregiving services
- Assign caregivers to clients
- Manage caregiver availability and schedules
- Coordinate appointments and shifts
- Communicate with caregivers, clients, families, and authorized personnel
- Maintain timekeeping and attendance records
- Allow users to upload and view authorized photos
- Send push notifications and service-related alerts
- Provide customer support
- Maintain and improve the App
- Detect and prevent fraud, unauthorized access, and security incidents
- Troubleshoot technical problems
- Comply with applicable laws and legal obligations
- Protect the rights, safety, and security of Access Caregiving, our users, and others
We do not sell personal information for money.
